While it is our hope that you will be completely satisfied with your Nityangi purchase, we encourage you to contact us if you have experienced any issues. We will strive to sort out any problems as best we can and as efficiently as possible. We have simplified our returns policy and ask that you adhere to the following steps:
If there are any problems please notify us within 72 hours of receiving your order.
We have an
easy returns portal where you can enter your order number and email address and follow further instructions.
The item you are returning must be sent within 5 business days. Nityangi is not responsible for returns that are not received so we recommend that you insure your parcel for it's appropriate value or send it via track and trace.
We will only accept returned items in their original unused condition (with the exception of hired gowns), meaning no tears, no wear and no odors. The Item must also be in the original packaging with tags attached.
Hired gowns cannot be returned for the partial refund if they have any tears, rips, split seams or if they are heavily soiled.
You may wish to return an item for a different size, color or style. In this case we will send the new item to you as soon as the returned item is received. We will also ask you to deposit the re-sending fee of $15 or $20, depending on the item, before sending. You will also need to cover the costs to return the item.
If you prefer a
refund then a flat rate of NZ$20 per item will be deducted from the original invoice amount to cover postage, processing and restocking fees. You will also need to cover the costs to return the item.
Please contact us at sales@nityangi.com with any questions.
